Estate Management

Changing managing agents should be a very straightforward process.

• Step 1 – The first stage is to let your current agent know you’re looking to disinstruct them. A notice period is generally speaking 3 months, unless otherwise stated.
• Step 2 – Let your current agent know our details. We will then set up a bank account for your estate.
• Step 3 – We will liaise with the current agent and arrange a date to exchange details. Your current agent must pass us all the necessary paperwork and transfer funds within a set period of time.
• Step 4 – Once we have been fully instructed, we will write to the owners of the estate introducing ourselves as your new managing agent.

We will open a dedicated bank account for your estate. This will hold the service charge and the reserve fund if you require one. The reserve fund will be ring-fenced. A copy of the audited accounts is sent out yearly to all owners, to ensure you’re always aware of what’s being spent and what’s being saved.

We will deduct our fee from the service charge annually by prior arrangement at an agreed time of year.

We have a thorough and robust credit control procedure to ensure service charges are paid promptly. If service charges are left unpaid for a set period of time, we will pass the file to a solicitor to pursue payment.

We carry out quarterly or half-yearly estate inspections depending on your requirements. We will also attend as and when needed, if an issue arises or if you want us to look at something in particular.

We have a wide range of reliable and fairly priced contractors that attend to the general day-to-day maintenance of our estates, including:

• Cleaners.
• General builders, including electricians, plumbers, decorators, etc.
• Fire safety contractors.
• Gardeners.
• Window cleaners.
• Accountants.
• Insurance brokers.

In the unlikely event you should have a complaint, please contact either Dan or Christy. We will always listen and help to resolve any issue that is brought to our attention.

Yes, we oversee major work and follow the Section 20 consultation process. We will liaise with all leaseholders in writing to update them throughout the process. We will always obtain more than one quote for major work, to ensure that you have a choice of contractors. We will raise invoices and collect leaseholder payments if necessary.

We aim to respond to queries as soon as possible. You should receive a reply to any emailed correspondence within 24 working hours, but usually sooner.

We will give you our full support with Right to Manage. Many of the flats we manage have a Right to Manage arrangement in place. We’re always on hand to answer questions and offer help and support when needed, where we can.